Policies

Refund & Return Policy — Lorraine May | Author

All products in this store are printed on demand, unless otherwise specified, and made to order especially for you. Because of this, we are unable to accept returns or exchanges for change of mind or incorrect size selection.

We will offer a replacement or full refund if:

    • Your item arrives damaged or defective
    • You receive the wrong item or incorrect print
    • Your order is lost in transit

To request a replacement or refund: Please contact us within 30 days of delivery at lorrainemay.author@gmail.com with your order number and a photo of the issue. We'll sort it out promptly.

Please note:

    • Printful and Printify each have their own quality guarantees which we honour in full
    • Refunds, where appropriate, are processed back to your original payment method within 5–10 business days
    • We are not responsible for delays caused by shipping carriers or customs

Shipping Policy — Lorraine May | Author

All products are printed on demand, unless otherwise specified, and dispatched by either Printful or Printify depending on the item. Please allow 2–7 business days for production before your order is shipped.

Estimated delivery times after dispatch:

    • 🇦🇺 Australia: 5–15 business days
    • 🌏 International: 10–30 business days

Please note:

    • Shipping times are estimates and may vary due to carrier delays, customs processing, or peak periods
    • You will receive a tracking number by email once your order has been dispatched
    • International orders may be subject to customs duties and taxes, which are the responsibility of the buyer
    • We are not responsible for delays caused by customs or shipping carriers